Terms of Service – Yalla Souqx

Last Updated: August 2026

Welcome to Yalla Souqx. These Terms of Service govern your use of our website and the purchase of products from Yalla Souqx. By accessing our website or placing an order, you agree to these Terms of Service.

1. Use of Our Website

You agree to use the Yalla Souqx website only for lawful purposes and in accordance with these Terms.

You must not:

• Use our website for fraudulent or unlawful activities.

• Provide false or misleading information.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the operation or security of our website.

• Copy, reproduce, or misuse our website content without permission.

2. Products and Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information on our website are accurate.

However, minor differences may occur between product images and the actual product, including differences in color due to screen settings.

Product availability, specifications, and prices may change without prior notice.

3. Pricing

All product prices are displayed in the currency shown on our website.

Shipping or other applicable charges will be displayed during checkout or communicated before order confirmation.

Yalla Souqx reserves the right to correct pricing errors and update prices when necessary.

4. Orders

When placing an order, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

We may contact you to confirm your order before processing it.

Yalla Souqx reserves the right to cancel or refuse an order where reasonably necessary, including when:

• The product is unavailable.

• Incorrect pricing or product information was displayed.

• Customer information is incomplete or incorrect.

• Fraudulent or unauthorized activity is suspected.

• Delivery to the provided location is not available.

If payment has already been received for a cancelled order, any applicable refund will be processed according to our Refund Policy.

5. Payment

We accept the payment methods displayed on our website at the time of purchase.

For Cash on Delivery orders, payment must be made to the courier at the time of delivery.

Payment processing may be handled by third-party payment providers, and their respective terms may also apply.

6. Delivery

We deliver within available areas of the United Arab Emirates.

Estimated delivery times are provided for guidance and may vary due to courier delays, public holidays, weather, incorrect customer information, or circumstances beyond our reasonable control.

Please refer to our Shipping Policy for additional delivery information.

7. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our Refund & Return Policy.

If you receive a defective, damaged, incorrect, or incomplete product, please contact us according to the procedure described in our Refund & Return Policy.

Nothing in these Terms is intended to limit any rights provided to consumers under applicable UAE law.

8. Intellectual Property

All content on the Yalla Souqx website, including logos, brand names, product images, graphics, text, product descriptions, and website design, is owned by or licensed to Yalla Souqx or the relevant rights holder.

You may not reproduce, distribute, modify, publish, or commercially use our content without prior written permission.

9. Third-Party Services

Our website may use third-party services, including payment processors, courier companies, hosting providers, analytics services, and advertising platforms.

These services may operate under their own terms and privacy policies. Yalla Souqx is not responsible for the independent practices of third-party providers.

10. Website Availability

We aim to keep our website available and operating properly. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

We may temporarily modify, suspend, or discontinue any part of the website when necessary for maintenance, security, updates, or operational reasons.

11. Limitation of Liability

To the extent permitted by applicable law, Yalla Souqx will not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including courier delays, technical problems, service interruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable UAE law.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

Yalla Souqx may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws and regulations of the United Arab Emirates.

Any dispute arising in connection with these Terms shall be subject to the jurisdiction of the competent courts, as applicable.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact Yalla Souqx through the contact information provided on our website.

Yalla Souqx
Dubai, United Arab Emirates

Thank you for shopping with Yalla Souqx.