Privacy Policy – Yalla Souqx

Last Updated: August 2026

At Yalla Souqx, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

• Full name

• Phone number

• Email address

• Billing and delivery address

• Order and purchase details

• Payment-related information

• Device and browsing information

• Any information you voluntarily provide when contacting us

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm your orders and payments

• Contact you regarding your order

• Provide customer support

• Process returns, exchanges, and refunds

• Improve our products, services, and website

• Prevent fraud, misuse, or unauthorized activity

• Send promotional or marketing communications where permitted and where applicable

3. Payment Information

Payments may be processed through third-party payment providers.

Yalla Souqx does not intentionally store your complete credit or debit card details on our own systems. Payment information is handled by the relevant payment provider according to its own privacy and security policies.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember your preferences

• Understand how visitors use our website

• Improve website performance

• Provide relevant advertising and marketing

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We may share necessary information with trusted third-party service providers when required to operate our business, including:

• Payment service providers

• Delivery and courier companies

• Shopify and related service providers

• Website and technology service providers

• Marketing and advertising platforms

• Customer support service providers

We only share information that is reasonably necessary for the relevant business purpose.

We do not sell your personal information to third parties.

6. Marketing Communications

If you have provided your contact information, we may contact you about offers, promotions, new products, or other updates where permitted by applicable law.

You may request to stop receiving promotional communications at any time.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal, and regulatory requirements.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on applicable UAE laws and regulations, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally applicable

• Object to or restrict certain uses of your information

• Withdraw consent where processing is based on consent

To exercise an applicable privacy right, please contact us using the details provided below.

10. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases online. We do not knowingly collect personal information from children for the purpose of making unauthorized purchases.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Yalla Souqx is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any updated version will be posted on this page with the revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.

Yalla Souqx
Dubai, United Arab Emirates

Thank you for trusting Yalla Souqx.