الشحن

Shipping Policy – Yalla Souqx

Last Updated: August 2026

Thank you for shopping with Yalla Souqx. This Shipping Policy explains how we process and deliver orders within the United Arab Emirates.

1. Delivery Area

Yalla Souqx currently delivers orders within the United Arab Emirates (UAE), subject to courier service availability.

Some remote or restricted areas may have different delivery schedules or limitations.

2. Order Processing

Once your order is placed, we may contact you to confirm your order and delivery details.

Orders are processed after successful order confirmation.

Please ensure that your name, phone number, and delivery address are accurate to avoid delays.

3. Estimated Delivery Time

Delivery is generally completed within 2–5 business days after order confirmation.

Delivery times may vary depending on your location, product availability, courier operations, weekends, public holidays, or other circumstances beyond our reasonable control.

We will make reasonable efforts to deliver your order within the estimated timeframe; however, delivery dates are estimates and are not guaranteed.

4. Shipping Charges

Any applicable shipping or delivery charges will be clearly displayed at checkout or communicated to you before order confirmation.

Where Free Delivery is offered, the relevant terms or conditions will be displayed on the product page, checkout page, or promotional offer.

5. Cash on Delivery (COD)

Where Cash on Delivery is available, customers may pay for their order at the time of delivery.

Please ensure that the required payment amount is available when receiving your order.

6. Order Confirmation

To help ensure successful delivery, Yalla Souqx may contact you by phone, WhatsApp, SMS, or email to confirm your order.

Orders that cannot be confirmed or where the customer cannot be contacted may be delayed or cancelled.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and valid contact number.

If incorrect or incomplete information is provided, delivery may be delayed, returned, or cancelled.

Any additional delivery charges caused by an incorrect address or a required re-delivery may apply where permitted.

8. Failed Delivery

If a delivery attempt is unsuccessful because:

  • The customer is unavailable;

  • The phone number is unreachable;

  • The address is incorrect or incomplete;

  • The customer refuses to accept a confirmed order; or

  • The courier is unable to access the delivery location;

the order may be returned, cancelled, or subject to another delivery attempt depending on courier availability.

Repeated failed or refused confirmed orders may result in restrictions on future Cash on Delivery orders.

9. Delays

While we aim to deliver orders on time, delays may occasionally occur due to:

  • Courier or logistics delays

  • Weather conditions

  • Public holidays

  • High order volumes

  • Product availability

  • Incorrect customer information

  • Remote delivery locations

  • Circumstances beyond our reasonable control

We appreciate your patience in such situations.

10. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible and provide your order details along with clear photos or videos of the issue where applicable.

Eligible requests will be handled according to our Refund & Return Policy and applicable UAE consumer protection requirements.

11. Changes to This Shipping Policy

Yalla Souqx reserves the right to update this Shipping Policy at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have any questions about delivery or shipping, please contact Yalla Souqx Customer Support through the contact details provided on our website.

Yalla Souqx
Serving customers across the United Arab Emirates

Thank you for shopping with Yalla Souqx.